Damping the Relationship Between Work Pressure and Presenteeism Through Servant Leadership in Hotels

Abstract

This study examines how servant leadership dampens the relationship between work pressure and the presenteeism of hotel employees. A questionnaire was utilized to obtain information from the staff of five-star hotel chains in Sharm-ElSheik in Egypt. A variety of sampling methods "A self-selection sample, a convenient sampling , a snowball sample" were used. 390 valid responses were gathered and analyzed using PLS-SEM. The results showed a negative relationship between servant leadership with work pressure and the presenteeism of hotel employees. The results also indicated that servant leadership plays a moderating role and dampens the positive relationship between work pressure and presenteeism. The research provides a theoretical contribution to bridging the gap in studies related to servant leadership, presenteeism, and work pressure in the hotel context. Practically, the research provides hotel management with recommendations to properly deal with presenteeism and work pressure besides maximizing the benefits of servant leadership. Limitations and potential directions for future research were presented.