Peer-Reviewed Article July 13, 2007
Enhancing service delivery in local government: the case of a district municipality
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Published in: SA Journal of Human Resource Management
Publisher: AOSIS • South Africa • 1683-7584 • 2071-078X
Abstract
This article offers a leadership. It offers a leadership model for enhancing service delivery within local government. Applying modernist qualitative methodology, particularly a combination of casing and grounded theory, the study offers the Retro Advanced Leadership Model which comprises (1) management of leadership performance, (2) legislative imperatives, (3) the achievement of realistic goals, and (4) continuous maintenance and monitoring of achievements. Key implications and recommendations are provided.