The Mediating Role of Organizational Commitment between Organizational Culture and Job Performance in the Telecommunication Sector

Abstract

This study investigates the impact of organizational culture on job performance and finds the mediating role of organizational commitment among telecommunication employees. The study analyzed 476 valid questionnaires from the employees of three telecommunication companies in Erbil, Iraq. However, the data was analyzed by Smart-PLS. The results indicated that the direct impact of organizational culture on job performance showed a positive and significant impact. Besides, the mediating role of organizational commitment can enhance and increase the impact of organizational culture on job performance among employees in the telecommunication sector. Furthermore, individuals in the workplace will exhibit different behaviors due to the deployment of culture-based strategies for behavior development. Therefore, job performance will increase if individuals and the workplace culture are in sync.