Occupational stress and burnout in Pakistan's banking sector

Abstract

This study examined the occupational stress and professional burnout in the banking sector of Pakistan. Atotal of 237 bank employees (74.3% male and 25.7% female) from different commercial banks participated inthe survey. In order to collect data on stress and burnout a self-reported questionnaire was administered tobank employees. Descriptive, correlation and regression statistical tools were used to analyze data. Theresults identified that workload, working hours, technological problem at work, inadequate salary, time forfamily and job worries at home are the significant sources of stress in the banking sector. The significantsymptoms of burnout as revealed by the results are back pain, extreme tiredness, headache and sleepdisturbance. All stressors (Organization, Job, Relationship at work, work environment and family workinterface) are significantly correlated to all burnouts (Physical, Psychological and Organizational). All thestress elements significantly predicted burnout in the banking sector of Pakistan. The changing work patternis creating stress for the bank employees and these stressors are leading to burnout. These results areconsistent with the emergent evidence of the impact of stress on the burnout.